When investing in CIMS cemetery software, you receive a comprehensive annual maintenance plan designed to keep your cemetery records secure, up-to-date, and easily accessible. We know that budget considerations are important. That’s why we strive to keep our maintenance plan costs reasonable while delivering high-quality support and services that help cemeteries operate smoothly and efficiently. Here’s what’s included in your CIMS support plan:
Unlimited Tech Support
We understand that technology questions and issues can arise at any time. That’s why CIMS users receive unlimited technical support from our dedicated team. Whether you need help troubleshooting, navigating a feature, or resolving an unexpected issue, our experts are just a phone call or email away.
Free Training
If you have new staff members who need to learn the system or if you’d like a refresher on how to use certain features, our annual maintenance plan includes free training. We’ll walk you through everything you need to know to manage your cemetery efficiently with CIMS and answer any specific questions you have, so you feel confident utilizing CIMS to manage your daily cemetery operations.
Daily Backups
Your cemetery’s data is invaluable, and we take every precaution to protect it. CIMS performs automatic backups once a day, ensuring that your records are safe, secure, and recoverable in the event of an unexpected issue.
Server and Web Hosting
With CIMS, you don’t have to worry about maintaining your own servers or web infrastructure. We handle all hosting needs, providing a reliable and secure platform for your cemetery management operations.
Annual Map Changes for Platinum Clients
For cemeteries enrolled in our Platinum plan, we offer annual map updates. As your cemetery grows and changes, our team ensures that your digital maps remain accurate and up to date, helping you maintain precise burial records.
With the CIMS annual maintenance plan, you can focus on serving your community with confidence, knowing that your cemetery management software is backed by a team committed to keeping it running seamlessly. Have questions or want to learn more? Request a free demonstration or contact us today!
