Software is only as good as its support. That’s why at CIMS, we pride ourselves on delivering exceptional customer service tailored to meet the unique needs of our clients.
We understand that questions and challenges can arise anytime, and timely support is crucial. Whether you’re new to CIMS or a seasoned user, our team is here to help. We guarantee responses to all support inquiries within 24 business hours—no matter how you choose to reach out.
Your preferred method of communication matters to us. That’s why we offer several ways to connect with our support team:
We’re not just here to solve problems; we’re here to empower you. CIMS offers free one-on-one training sessions with our experts. These personalized sessions typically cover the basics but can be tailored to specific features to ensure you’re getting the most out of your software package. In addition, our experts will answer any questions you may have.
Prefer to explore features on your own time? Our library of on-demand training videos is available on the CIMS YouTube channel. These videos provide step-by-step guidance for a variety of common functions, making it easy to enhance your skills whenever it’s convenient.
At CIMS, your success is our priority. We believe our relationship doesn’t end when you adopt our software—it’s just the beginning. Whether it’s troubleshooting an issue or mastering a new feature, our support team is here to help you every step of the way!